case study · migration & IT management

a corporate
separation.
zero data loss.

when a multinational engineering firm became independent from its international parent, simple solutions executed the full IT separation — a new microsoft 365 tenant, its own domain and reconfigured servers — and stayed on as IT management partner, with a written sla.

technology partner in mozambique support contract with sla 2024 – present
talk about your project see the numbers →
100%
migration completed with no data loss
2h
remote response sla
24/7
rmm monitoring
0
unplanned critical downtime
the context

one company born from another

the client operated as part of an international engineering group. on becoming an independent company in mozambique, it inherited a problem: its entire IT identity lived inside the parent's infrastructure, abroad.

separating one company from another isn't swapping a logo. it's rebuilding, from scratch, how every employee reaches email, files and systems — without losing a single piece of data and without stopping day-to-day work.

simple solutions was chosen as technology partner in mozambique to execute that separation and, afterwards, take over the ongoing management of the entire IT infrastructure — with unlimited remote support, on-site support and contractually defined service levels.

the challenge

tenant migration
move email, identities, onedrive, sharepoint and teams from the parent to a dedicated microsoft 365 tenant — tenant-to-tenant, without losing history
own domain
transition from the international group's domain to the company's own domain, with email and identity reconfiguration
reconfigured servers
server and file server re-associated with the new identity and domain, keeping folder structures, permissions and access
no operational pauses
the team had to keep working throughout the transition — the migration couldn't stop the business
how we executed it

the separation, phase by phase

each phase prepared and validated before the next — so that, on cut-over day, nothing was lost.

visualização abstracta da migração de dados entre dois sistemas
phase 01 · discovery
complete inventory
mapping every account, mailbox, dataset, permission and server living inside the parent's infrastructure.
phase 02 · new tenant
a dedicated microsoft 365 tenant
provisioning a microsoft 365 tenant exclusive to the company — the new home for email, identities and collaboration.
phase 03 · data migration
email, files and collaboration
tenant-to-tenant migration of mailboxes, onedrive, sharepoint and teams, preserving each user's history.
phase 04 · own domain
domain transition
cut-over from the international group's domain to the company's own domain, with email and identity reconfiguration.
phase 05 · servers
server and file server reconfigured
re-associating the server and file server with the new identity and domain, keeping folder structures, permissions and access.
today · ongoing management
from project to IT partner
with the separation complete, simple solutions took over ongoing management of the whole infrastructure, under a contract with a written sla.
what we manage

the infrastructure, monitored and maintained

after the migration, simple solutions took over the client's day-to-day IT — with an rmm platform watching every device and server.

monitoring & alerts (rmm)

an agent on every workstation and server reports status in real time. automatic failure alerts are triaged and resolved before they reach the user.

patch management

windows and third-party application security updates applied and verified centrally, keeping devices protected and compliant.

remote & on-site support

every request opens a ticket with an sla. unlimited remote support for fast resolution, and on-site visits when the problem needs hands on the hardware.

asset management & security

a permanent inventory of workstations, servers and network gear. response to security incidents, including triage of phishing emails reported by users.

service levels

response times, in writing

the contract defines exactly how long the client waits for a response — depending on the type and severity of the request.

remote · 2h
response to remote support requests within 2 hours, 8am–6pm on weekdays and 8am–12pm on saturdays.
on-site · 4h
arrival on site within 4 hours of the ticket being opened, within the same coverage hours.
critical · 1h
for critical situations combining remote and on-site support, a response within 1 hour.
emergency
systems down outside business hours are handled case by case, depending on availability and safety.
inside the support

what we handle, every month

support covers around 20 workstations, 2 servers and the network equipment — from routine requests to security incident response.

email & microsoft 365
accounts, licences, outlook and teams setup, access and sync issues.
hardware & equipment
workstation diagnostics and repair, disk replacement, setup of new devices and peripherals.
network & connectivity
wi-fi, vpn, connection to servers and shares, fixing slowness and dropped links.
security
triage of suspicious emails reported by users, device checks and incident response.
software & licences
application installation and updates, licence management and tracking of pending updates.
the outcome

an independent company, without losing a day

0
data lost in the tenant and domain migration
100%
support tickets resolved
2h
remote response sla, defined in writing
1
single partner for the migration and ongoing IT management
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