24/7 support in english, response guaranteed in under 1 hour and a predictable monthly cost — so you can focus on business, not IT
having an internal IT technician means a single resource, available only during working hours, for an area that demands multiple specialisations — networks, security, cloud, servers and helpdesk.
with IT management by simple solutions, your company has access to a complete team of specialist engineers, helpdesk available 24 hours, proactive monitoring of the entire infrastructure and on-site support in maputo when needed — all for a fixed, predictable monthly fee.
the proactive approach is what distinguishes IT management from simple technical support: our RMM system detects and resolves most problems before they cause any interruption. patches applied automatically, disks that are filling up, servers with abnormal temperature — all handled in the background, without users knowing anything was wrong.
at the end of each month you receive a complete report: incidents resolved, average response time, status of all systems, active alerts and recommendations for the following month. total transparency, no surprises on the invoice.
most mozambican SMEs spend more than they should on IT — and get less than they need
custo fixo mensal elevado + subsídios + formação contínua
disponível apenas em horário de trabalho — incidentes nocturnos ficam sem resposta
uma única pessoa com conhecimento limitado de redes, segurança, cloud e servidores em simultâneo
risco de férias, baixas e saídas que deixam a empresa sem suporte de TI
sem relatórios estruturados, sem visibilidade real do estado dos sistemas
abordagem reactiva — só age quando o problema já afectou os utilizadores
custo mensal fixo e previsível — sem surpresas, sem custos de recrutamento ou formação
monitoramento e resposta 24 horas — incidentes detectados e resolvidos a qualquer hora
equipa de especialistas em redes, segurança, cloud, servidores e helpdesk
continuidade garantida — a saída de um técnico não afecta o serviço prestado ao cliente
relatório mensal detalhado com métricas, incidentes e recomendações estratégicas
abordagem proactiva via RMM — a maioria dos problemas é resolvida antes de causar impacto
each management area is covered by specialist technicians
multi-channel support: phone, email and WhatsApp with response SLA guaranteed in under 1 hour for critical incidents and 4 hours for general requests. immediate remote support via TeamViewer or AnyDesk. when the problem cannot be resolved remotely, we send a technician on-site the same day for critical incidents.
monitoring (RMM) agents installed on all servers, computers and network equipment. continuous monitoring of CPU, memory, disk, temperature, service status and connectivity. automatic alerts to the support team before any failure affects users. real-time dashboard available to the client.
automatic and scheduled application of Windows security patches, Microsoft 365 updates, network equipment firmware and critical third-party applications. patches tested in a non-critical environment before general deployment. monthly compliance report.
complete management of Active Directory and Microsoft 365: account creation and deactivation, groups and permissions, email configuration, MFA, password policies and documented onboarding/offboarding. when a staff member leaves, all access is revoked immediately.
daily verification of all backup status with immediate alert in case of failure. monthly recovery test to ensure data is genuinely recoverable. quarterly RTO/RPO report verified. most companies only discover the backup failed when they need to recover.
quarterly meeting with detailed performance report, updated hardware and software inventory, equipment lifecycle analysis and technology roadmap with investment forecasts for the next 12 to 24 months. we act as a virtual CTO — advising technology decisions with real business impact.
all plans include a monthly contract with no minimum commitment and a detailed monthly report
para empresas com até 25 utilizadores que precisam de suporte estável sem complexidade
para empresas com 25 a 100 utilizadores que exigem resposta rápida e suporte alargado
para empresas acima de 100 utilizadores ou com múltiplos locais que precisam de TI dedicada
preços disponíveis mediante proposta personalizada ao número de utilizadores e sistemas. fale connosco
what distinguishes good IT management from bad is not the price — it is what happens when something goes wrong
all our technicians communicate in english. when one of your staff calls with a problem, they speak directly with the person who will resolve it — not with a call centre operator who will create a ticket and pass it on. most problems are resolved on the same call.
we promise under 1 hour for critical incidents and put that in the contract. if we do not meet the SLA, the credit is automatically deducted from the next invoice — no need to complain.
remote support resolves most problems. but when it does not, we send a technician on-site the same day for critical incidents. it is the same team that manages remotely that goes on-site — meaning the technician already knows the systems before arriving.
we are not just resolving tickets — we are managing your company's technology. that means alerting when a server is approaching end of life before it fails, recommending changes that reduce costs, and presenting a technology plan aligned with business growth objectives.
when a multinational engineering firm became independent from its international parent, we executed the full IT separation — a new microsoft 365 tenant, its own domain and reconfigured servers — with zero data loss and zero downtime. today we are its exclusive IT management partner, with 24/7 rmm and a written sla.
see the full case study →the transition to managed IT is done without any service interruption — your users do not feel the change
questions our clients ask before contracting IT management
ad-hoc support is reactive: something breaks, you call, you wait for a technician, the problem is resolved hours or days later. managed IT is proactive: we continuously monitor systems, detect anomalies before they cause failures, and apply patches regularly to prevent problems. with the managed model, most users never know a problem existed — it was resolved before it affected them.
the transition is managed entirely by simple solutions and requires no action from end users. it starts with a detailed diagnosis, then we install monitoring agents in the background without service interruption. the average onboarding time is 5 to 10 business days, depending on the size of the infrastructure.
our monitoring runs 24/7 and automatically detects critical incidents at any hour, raising an immediate alert. the response time — and whether we intervene outside working hours — depends on the service level (SLA) you contract: some contracts include 24/7 cover and response, others cover business hours with remote diagnosis outside that window. we agree the right SLA for your business criticality before we start, so you know exactly what to expect and within what timeframes.
yes, although the value of managed IT is greater when it covers the infrastructure comprehensively. we can start with just RMM monitoring and helpdesk, and progressively add patch management, endpoint protection and user management. for companies that already have an internal IT team but need specialist reinforcement, we also have technical partnership models.
personalised proposal within 24 hours · no minimum commitment · first diagnostic month free
24/7 emergency line available for contract clients
